BARLEY DOWN
Gardening & Landscaping
Terms & Conditions
CUSTOMER CARE
We work hard to ensure you are satisfied with everything we do, however, in the rare event that you are dissatisfied with your visit, please reach out to us via our administration inbox (office@barleydown.co.uk), and Georgie will get back to you as soon as possible. We will always aim to find the time to correct the work where possible, however, if this is not achievable we will allow ourselves extra time at your next visit to allow for corrections. A full copy of our customer care policy is available to you at any time. Please reach out to office@barleydown.co.uk if you require a copy.
PRIVACY & SAFETY
At Barley Down, we are committed to protecting your privacy and ensuring the safety of your personal information. We collect data necessary for providing our services and will never share or sell your information to third parties. Our team follows strict safety protocols to ensure a secure environment during all activities. If you have any questions or concerns regarding our policy, please feel to reach out to us.
A full copy of our privacy policy is available to you at any time. Please reach out to office@barleydown.co.uk if you require a copy.
PAYMENT METHODS
We will send an invoice to you directly within 3 days of your visit. Please pay for our services via bank transfer when you receive the link. ​
Please note: Invoices must be paid within 14 days of issue. Failure to comply may lead to visits being cancelled until payment is received or we may require payment in advance of visits.
For garden Design and planting schemes we will require a deposit upfront before carrying out the work. First design amendments are free, but repeated, major adjustments will be chargeable and will be added to your invoice once the final design has been agreed.
FAQ
How do you take payment?
Invoices are sent to you via email within 3 days of our work. We usually prefer payment via bank transfer, but will also accept cash/cheques when this is preferable.
How long are your payment terms?
Invoices are to be paid within 14 days of the issue date.
How do you let us know when you are visiting?
You will receive an email from us in the week before your visit, this email will provide a date and a brief timeframe (morning/afternoon). If you require a more accurate timeframe, please call the office the morning of your visit, and they should be able to provide you with a start time.
How do you take payment?
Invoices are sent to you via email within 3 days of our work. We usually prefer payment via bank transfer, but will also accept cash/cheques when this is preferable.
Do you do payment plans?
We think great gardens should be accessible for everyone. So on a case by case basis we will discuss any payment plans which could make the finances easier for customers.
Do you work in all weather?
As a general rule - yes! Unless it's so severe that it's unsafe for our team, or our standards would be heavily compromised. Come (moderate) rain or shine, we'll be there.
Do I need to be home when you visit?
For your first ever visit, yes - so you can show us around and explain your plans for our work. After that, you don't have to be in, and you can email us any specific instructions before each visit.
Do you mind dogs?
No, we love them! Normally a hello from a dog makes our day. However, if there is a chance your dog may bite, we would prefer for them to be kept at a safe distance from employees or supervised.
Will you come on the same day and time each maintenance visit?
We always try to assign a regular slot for each customer, but sometimes your visit may be moved due to the occasionally unpredictable nature of our work schedule. If this is the case, we will let you know in plenty of time and rearrange for an alternate time that suits you.
Will you do weeding?
Yes! Lots of other gardening companies won't, but we pride ourselves on our thorough and speedy weeding skills.